Last updated: 19 October 2026
At The Walk In Clinic, we take the privacy of your personal and medical information seriously. This Privacy Policy explains what information we collect, why we collect it, how we keep it safe and the rights you have over it. It applies when you visit our clinic in Clonmel, book or attend a walk-in or phone consultation, request a prescription, register as a patient, or use our website, thewalkinclinic.org.
We process your information in line with the EU General Data Protection Regulation (GDPR), the Irish Data Protection Acts 1988 to 2018, and the Medical Council’s Guide to Professional Conduct and Ethics.
The Walk In Clinic is the data controller for the personal information described in this policy. This means we decide how and why your information is used, and we are responsible for protecting it.
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Clinic | The Walk In Clinic |
Address | Unit 33, Showgrounds Shopping Centre, Clonmel, Co. Tipperary, Ireland |
Phone | (052) 613 3174 / 089 442 4301 |
Info@thewalkinclinic.org | |
Website | Home |
If you have any questions about this policy or how we handle your information, please contact us using the details above.
We only collect the information we need to provide you with safe, effective medical care and to run our clinic.
Personal details
Health information
Health information is a special category of personal data under GDPR, and we give it extra protection. It may include:
Booking and payment information
Communications
Website information
We collect information directly from you when you:
We may also receive information about you from other healthcare providers involved in your care, such as hospitals, radiology services, laboratories or your own GP. Where a parent or guardian registers a child, we collect the child’s information from them.
Under GDPR we must have a lawful basis for each use of your information. For health information, we also need an additional condition under Article 9 GDPR.
Why we use your information | Legal basis |
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To assess, diagnose and treat you, and to keep accurate medical records | Article 6(1)(b) providing a service you asked for; Article 9(2)(h) provision of health care |
To issue prescriptions, referrals, sick certificates and driving licence medical reports | Article 6(1)(b); Article 9(2)(h) |
To share information with other healthcare professionals involved in your care | Article 9(2)(h) provision of health care |
To manage bookings, reminders and payments | Article 6(1)(b) providing a service you asked for |
To send you text messages about your appointments and care | Article 6(1)(a) your consent, which you can withdraw at any time |
To keep a record of your PPS number | Article 6(1)(a) and Article 9(2)(a) your explicit consent |
To meet our legal, regulatory and professional obligations, including record keeping and safeguarding | Article 6(1)(c) legal obligation; Article 9(2)(h) and (g) |
To protect your life or someone else’s in an emergency | Article 6(1)(d) and Article 9(2)(c) vital interests |
To deal with complaints, legal claims and insurance | Article 6(1)(f) legitimate interests; Article 9(2)(f) legal claims |
To run, secure and improve our website | Article 6(1)(f) legitimate interests, and your consent for non-essential cookies |
We will never sell your information or use it for marketing without your consent.
Only the clinicians caring for you and authorised clinic staff can access your records. We share your information outside the clinic only when it is needed for your care, when you agree, or when the law requires it. This may include:
We do not share your information with your employer, school or insurer without your consent. Sick certificates and medical reports are given to you to pass on.
We aim to store your information within the European Economic Area (EEA). If a service provider processes data outside the EEA, we make sure appropriate safeguards are in place, such as an EU adequacy decision or the European Commission’s Standard Contractual Clauses.
We keep medical records for as long as needed for your care and to meet our legal and professional obligations, in line with HSE and Medical Council guidance. In general:
When records are no longer needed, they are securely and permanently destroyed.
We use technical and organisational measures to keep your information safe, including:
If a data breach is likely to put your rights at risk, we will notify the Data Protection Commission within 72 hours and inform you without undue delay, as GDPR requires.
Our website uses cookies, which are small text files stored on your device. Essential cookies keep the website working, for example our booking and registration forms. With your consent, we may also use analytics cookies to understand how visitors use the site so we can improve it.
Our website includes some third-party features, such as Google reviews, Google Maps links, our online booking system and a WhatsApp chat link. These providers may collect information under their own privacy policies.
You can accept or reject non-essential cookies through our cookie banner, and you can delete or block cookies in your browser settings at any time.
Phone consultations and online prescription requests receive the same confidentiality and protection as in-person visits. We use secure systems, and notes from these consultations are added to your medical record. We will confirm your identity before discussing your care. Please take your call somewhere private.
If you contact us by WhatsApp, please be aware that WhatsApp is run by a third party, Meta. For sensitive medical details, we recommend phoning or visiting the clinic.
Under GDPR, you have the right to:
To use any of these rights, email us at Info@thewalkinclinic.org or ask at the clinic. We may need to confirm your identity first. We will respond within one month, and there is normally no charge.
We treat children’s information with particular care. For patients under 16, a parent or legal guardian usually provides consent and registration details. Young people may be seen confidentially where the doctor judges this to be in their best interests, in line with Medical Council guidance.
We may update this Privacy Policy from time to time to reflect changes in the law or in how we work. The latest version will always be published on this page, with the date it was last updated.
If you have any questions or concerns about how we handle your information, please contact us first so we can try to resolve them: